Terms and Conditions

These Terms and Conditions of Use (the "Terms") constitute a legally binding agreement between you (the "Client", "you" or the "Broker") and Sebastian Diaz, a Dominican natural person, holder of national identity and electoral card / RNC No. 40213090869, domiciled in Pontezuela, Santiago de los Caballeros, Dominican Republic (the "Provider", "we" or "SabantBet"), regarding access to and use of the software platform "SabantBet" (the "Platform" or the "Service"), available at app.sabantbet.com.

By registering for, accessing or using the Service, you represent that you have read, understood and accepted these Terms in their entirety, and that you have the legal capacity to be bound by them. If you do not agree, you must not use the Service.

If you accept these Terms on behalf of a legal entity or a third party, you represent and warrant that you have sufficient authority to bind such entity or third party.

• Platform / Service:the software as a service (SaaS) offered by SabantBet for the management of ticket operations, including, depending on the contracted plan, the administration of tickets, clients, deadlines, documents, team and related functionalities.
• Account:the registration through which you access the Service.
• Group:the isolated workspace corresponding to your organization within the Platform.
• Client Content:all data, files, documents and information that you or your users upload, store or process through the Service, including personal data of your own insured clients.
• Personal Data:the information defined as such by Law No. 172-13 on the Protection of Personal Data of the Dominican Republic.
• Payment Processor:Paddle.com Market Limited, who acts as Merchant of Record for the processing of payments for the Service.

SabantBet is a back-office platform for ticket management that enables the digitalization and management of ticket operations. The available functionalities depend on the contracted subscription plan and may be modified, expanded or discontinued in accordance with Section 12.

The Service is provided "as is" and "as available". SabantBet does not guarantee that the Service will satisfy all of the Client's particular requirements, nor that the calculation of commissions, renewal dates, tax amounts or any other derived data automatically generated by the Platform will be free of errors. The Client is solely responsible for verifying the accuracy of the information before making business, tax or regulatory decisions based on it.

To use the Service you must create an Account with truthful, complete and up-to-date information. You are responsible for:

• maintaining the confidentiality of your access credentials;
• all activity carried out under your Account or those of the users of your Group;
• notifying SabantBet immediately of any unauthorized use.

SabantBet shall not be liable for losses arising from the Client's breach of these security obligations.

5.1. Subscription model.Access to the Service is offered through a recurring subscription according to the plans and prices published at app.sabantbet.com. Prices may be expressed in Dominican pesos (DOP) or United States dollars (USD) as indicated.

5.2. Payment processing.Payments are processed by Paddle, who acts as Merchant of Record. By subscribing, you additionally accept the applicable Paddle terms. Paddle manages invoicing, collection and consumption taxes (including ITBIS where applicable).

5.3. Automatic renewal.Subscriptions renew automatically at the end of each period (monthly or annual) unless cancelled before the renewal date, in accordance with the Refund and Cancellation Policy.

5.4. Plan limits.Each plan may include limits on users (seats), storage or other functionalities. Exceeding such limits may require an upgrade to a higher plan.

5.5. Non-payment.Non-payment or rejection of the charge may result in the suspension or termination of the Service in accordance with Section 11.

5.6. Price changes.SabantBet may modify prices by giving at least thirty (30) days' notice. The new prices will apply from the next renewal period.

This section is essential. You represent, warrant and undertake the following:

6.1. Ownership and lawfulness.You are responsible for the Client Content that you upload to the Platform and warrant that you hold all rights, consents and legal bases necessary under Law No. 172-13 and other applicable regulations to process, upload and handle such data through the Service, including the personal data and sensitive data (among them health data) of your own insured clients.

6.2. Roles of the parties.With respect to the Personal Data of insured persons and third parties that you upload, you act as the data controller and SabantBet acts solely as the data processor, on the terms of the Data Processing Agreement (DPA) that forms an integral part of these Terms.

6.3. Your own regulatory compliance.You are solely responsible for compliance with the regulations governing insurance brokerage activity in the Dominican Republic, including your obligations before the Superintendencia de Seguros, the DGII and other authorities. SabantBet is a software tool and does not provide legal, tax, accounting or insurance advice.

6.4. Accuracy of tax information.You are responsible for the accuracy of the tax data (RNC, NCF, rates, withholdings and others) that you enter or configure in the Platform.

You may not, nor permit third parties to:

• use the Service for unlawful or unauthorized purposes;
• attempt to access Groups, accounts or data that do not belong to you;
• reverse engineer, decompile or attempt to extract the source code of the Platform, except to the extent permitted by law;
• introduce malicious software or attempt to compromise the security or integrity of the Service;
• resell, sublicense or commercially exploit the Service without the written authorization of SabantBet;
• overload or interfere with the infrastructure of the Service.

Breach of this section entitles SabantBet to suspend or terminate access immediately.

8.1. Of SabantBet.The Platform, its code, design, trademarks, interfaces, documentation and any improvement or development are the exclusive property of SabantBet. These Terms grant the Client a limited, non-exclusive, non-transferable and revocable license to use the Service during the term of its subscription. No ownership right over the software is transferred.

8.2. Of the Client.The Client Content is and remains your property. You grant SabantBet a limited license to host, process and transmit such Content for the sole purpose of providing the Service.

8.3. Aggregated and anonymized data.SabantBet may generate and use aggregated and anonymized statistical data, derived from the use of the Service, that does not allow the identification of the Client or its insured persons, in order to operate, improve and develop the Service.

8.4. Feedback.Any suggestion or comment that you provide about the Service may be used by SabantBet freely and without any obligation of compensation.

The processing of Personal Data is governed by the Privacy Policy and, for the data that you upload as a controller, by the Data Processing Agreement (DPA), both available at app.sabantbet.com and incorporated into these Terms by reference. By accepting these Terms, you accept those documents.

SabantBet will endeavor to keep the Service continuously available, but does not guarantee a specific availability (uptime) level under these general Terms. The Service may be interrupted due to maintenance, updates, failures of infrastructure providers or causes of force majeure. Specific service-level commitments (SLA), if any, will be agreed separately for enterprise plans.

11.1. By the Client.You may cancel your subscription at any time in accordance with the Refund and Cancellation Policy; the cancellation takes effect at the end of the current paid period.

11.2. By SabantBet.SabantBet may suspend or terminate the Service, with or without notice, in the event of: (a) breach of these Terms; (b) non-payment; (c) use that endangers the security or legality of the Service; or (d) at the request of a competent authority.

11.3. Effects of termination.Upon termination, your right of access will cease. SabantBet will make your data available for export for a period of 30 days following termination, after which it may be permanently deleted, unless there is a legal obligation to retain it.

SabantBet may modify the Service and these Terms. Substantial modifications will be notified by reasonable means (email or notice within the Platform) with at least 15 days' notice. Continued use of the Service after they take effect implies acceptance of the modified Terms. If you do not agree, your remedy is to cancel the subscription.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

13.1.The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose or non-infringement.

13.2.SabantBet shall not be liable for indirect, incidental, special, consequential damages or lost profits, including loss of data, of clients, of commissions or of business opportunities.

13.3.The total and aggregate liability of SabantBet towards the Client, for any cause and under any theory, shall not exceed the amount actually paid by the Client to SabantBet during the twelve (12) months prior to the event that gave rise to the claim.

13.4.The foregoing limitations do not apply to those cases that, under Dominican law, cannot be limited or excluded.

The Client shall hold SabantBet harmless from any claim, damage, loss or expense (including reasonable legal fees) arising from: (a) the Client Content; (b) the breach of its representations and warranties in Section 6, in particular the lack of a legal basis or consent to process the Personal Data of its insured persons; (c) the misuse of the Service; or (d) the breach of the regulations governing its brokerage activity.

SabantBet shall not be liable for breaches arising from causes beyond its reasonable control, including, among others, natural disasters, power or telecommunications outages, failures of infrastructure providers, acts of authority, cyberattacks or labor disputes.

Each party shall maintain the confidentiality of the other's non-public information to which it has access by reason of the relationship, except where there is a legal obligation to disclose. SabantBet shall treat the Client Content as confidential information.

These Terms are governed by the laws of the Dominican Republic. For any dispute arising out of or related to these Terms, the parties expressly submit to the jurisdiction of the ordinary courts of the Distrito Judicial de Santiago, Dominican Republic, waiving any other forum that might correspond to them.

18.1. Entire agreement.These Terms, together with the Privacy Policy, the DPA and the Refund and Cancellation Policy, constitute the entire agreement between the parties regarding the Service.

18.2. Assignment.The Client may not assign these Terms without the written consent of SabantBet. SabantBet may assign them in the event of reorganization, merger, incorporation of a company or sale of assets, notifying the Client accordingly.

18.3. Severability.If any provision is declared invalid, the remaining provisions shall remain in full force and effect.

18.4. No waiver.The failure of SabantBet to exercise a right does not constitute a waiver of it.

18.5. Notices.Notices to SabantBet shall be made to law@sabantbet.com. Notices to the Client shall be made to the email registered in its Account.

For any inquiry regarding these Terms:

• SabantBet
• Email:law@sabantbet.com
• Site:app.sabantbet.com